Pessoa Agente de Serviços (Service Agent II)

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface

GENERAL JOB DESCRIPTION:
Under general guidance completes the following activities:
Track shipment monitoring, interpreting tracking updates in FedEx systems and operations;
Assist customer in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery;
Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone;
Carry out shipment preparation with updates to FedEx systems;
Update and analyze operational reports (Timecard, Scans, CEBS, EOPS);
Carry out delivery routing;
Monitoring airlines and FedEx support areas;
Check packages to ensure proper labeling, legali...

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