Performance Management Associate Analyst

Performance Associate Analyst Type of position: Full-Time Employment Work Mode: Hybrid Job Title: Performance Associate Analyst Location of the position: Monterrey, Nuevo León, Mexico Job Description- Produce and distribute monthly evaluations of Service Provider service level performance- Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes- Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending- Archive and maintain historical records for monthly performance governance and reviews- Maintain Standards and Templates- Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes- Initiate service credit process for breached SLRs/SLAs- Support development and maintenance of performance dashboards and reports- Prepare and deliver analyses and re...

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