People Support Specialist (HR Help Desk Representative) – Mandarin

Location

Georgetown, Penang – Pulau Pinang

Employment Type

Full-time | Customer Service / HR Operations | Office Hours (approx. 8:00 AM – 5:00 PM)

Overview

We are seeking a detail-oriented People Operations Specialist to support HR processes and employee-related inquiries. In this role, you will ensure accuracy in data administration, manage HR documentation, and provide support through multiple communication channels including live chat, email, and calls.

Key Responsibilities

• Manage and maintain employee data with high accuracy and confidentiality
• Handle HR-related cases using CRM systems (e.g., ServiceNow)
• Coordinate and process HR documentation in compliance with company policies
• Provide support via live chat, email, and phone
• Collaborate with cross-functional teams to improve workflows
• Assist with HR operations and employee supp...