PCN Operations Manager

The Operations Manager is a new post created following the separation of the former combined People and Operations Manager role. This role is the dedicated operational delivery function for the PCN, responsible for everything that pertains to the PCN as a functioning organisation: process, compliance, facilities, financial operations support, and administrative infrastructure.

The Operations Manager will also take on key responsibilities from the Service Implementation Manager role, ensuring that PCN service projects are delivered to time, budget and quality standards, and that the PCN's contractual obligations are operationalised effectively across all member practices.

The postholder will be process-driven, highly organised and comfortable with deadline-driven, compliance-focused work. They will work closely with the Chief Operating Officer (COO), People Manager, Executive Assistant and external finance provider within clearly agreed boundaries.

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