Ensuring fairness, effectiveness and promptness in allocated claims processing, complete documentation, and files as well as adherence to standards and procedures.
Assessing the validity of claims according to product type and associated policy terms and conditions.
Handle enquiries from policy holders and brokers and maintain excellent levels of customer service according to stipulated service level agreement.
Ensuring effective follow-up on documents and data required to maintain accurate reserves and finalize outstanding claims within agreed TAT.
Fully Responsible for certain accounts: contact with customer/ broker, claim investigation and settlement, and prepare for handling major claims.
Responsible for monthly closing reports, run and update the reports' data to towards accuracy requirements.
Prepare any data analysis duly required by various stakeholders.
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