Payroll Collections Officer

Job Summary The Payroll Collections Officer is responsible for ensuring efficient management of payroll-based loan recoveries and compliance with credit processes.

The role involves verifying KYC documentation, processing payroll bookings, monitoring arrears, maintaining strong relationships with payroll managers in partner institutions, and ensuring timely collections to maintain portfolio quality and reduce default risk.

Key Responsibilities Establish and maintain strong working relationships with payroll managers across various employers and institutions.

Monitor and track collections performance across assigned payroll portfolios to ensure high collection efficiency.

Maintain up-to-date and accurate records of all client collections and arrears status.

Prepare and submit monthly reports as part of the business review process.

Upload client deductions accurately into respective accounts and reconcile variances.