Payment Operations Associate

Job Title: Payment Operations AssociateJob Description
The Payment Operations Associate supports day-to-day customer payment servicing and back-office operations, ensuring accurate processing of payments, schedules, and customer account activities within agreed service levels. This role focuses on managing recurring payment plans, resolving payment exceptions, and maintaining precise financial records while collaborating closely with internal teams to support customer and business needs.
Responsibilities

+ Support day-to-day customer payment servicing and operational activities across mailed payments, recurring payment plans, and back-office payment processes.

+ Set up and maintain customer payment schedules, including onboarding activities, account updates, amendments, and cancellations, ensuring accuracy and adherence to service levels.

+ Manage recurring payment plan activity, including payment setup, maintenance, suspensions, retries, and recovery a...

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