Patient Support Specialist

About the Role
Responsibilities and essential functions include:
Scheduling appointments in EMR and EMR sub-organizations
Manage high volume phone line for office calls from patients
Manage phone and email customer service needs
Manage patient escalations calls and emails using problem-solving and resolution skills
Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
Sending medical records as necessary to payers and referrals
Other duties as assigned
Requirements
Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
Knowledge of G-Suite, Slack and Jira (desired).
Knowledge of the US healthcare system (desired).
Effective communication.
Multitasking
Problem solving and organization skills.
Go-beyond, takes initiative on tasks.
Fluency in English (C1) and excellent written and verbal communication skills.
Availabl...

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