PATIENT SERVICES REPRESENTATIVE I

Position Information


Posting NumberSRGV8530

Working TitlePATIENT SERVICES REPRESENTATIVE I

Number of VacanciesMultiple

LocationRio Grande Valley, Texas

DepartmentSchool of Medicine / Ambulatory Operations

FTE1.0

FLSANon-Exempt

Scope of Job
Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required.

Description of Duties

+ Acts as the first point of contact for patients in the clinical setting and provides high-level customer service consistently to both internal and external customers, while upholding UT Health RGV’s mission, values, and promoting service lines.

+ Accurately and completely registers patients by obtaining patient demographic information, while maintainin...

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