Patient Service Representative

SUMMARY :

• Patients Services Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff.   PSRs assist in coordination of care by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare.


• PSRs also follow-up on calls by completing research, solving problems, and contacting various parties to implement solutions.
• The role of PSR focuses on problem solving, patient advocacy, education and guidance by meeting the patient’s needs and preferences for quality health care.

This is accomplished by delivering proactive, planned, and coordinated evidenced-based care.  The PSR will report to and receive supervision from the Director of Operations ESSENTIAL DUTIES AND RESPONSIBILITIES:

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