Patient Service Representative - GI

Description

Essential Job functions:

· Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

· Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

· Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

· Informs patients of delay in physician schedules, assists with patient comfort while delayed.

· Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

· Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

· Scans the insurance card, processes insurance verifications utilizing the on-line system, and up...

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