Patient Service Representative

Description We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting.

Responsibilities:
• Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations.
• Welcome and assist patients throughout the registration process while confirming demographic and insurance information.
• Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed.
• Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-o...

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