Patient Service Representative Associate Resource

Shift and status
Casual position with a flexible schedule between 7:00 a.m. and 6:00 p.m.

Job Summary
Provides clerical support to assist in the delivery of quality health care services.

Essential Functions

+ Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.

+ Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.

+ May need to document patient phone call in EHR for call routing/resolution.

+ Performs patient registration and check-in confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

+ Maintains patient medical records accord...

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