Patient Experience Rep I - Ophthalmology (Needham & Worcester)
Boston Children's Hospital
Job Description
This position is onsite, each week will be splitting time between Worcester and Needham locations (2-3 days onsite at each location).
Position Summary:
The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.
Key Responsibilities:Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
Position Summary:
The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.
Key Responsibilities:
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Submit ApplicationJob Details
- Location Needham, Massachusetts
- Job Type Full-Time
- Category Healthcare Diagnosing or Treating Practitioners
- Posted Date July 04, 2026
- Application Deadline August 13, 2026