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Patient Experience Coach

Sentara
📍 Harrisonburg, Virginia, United States 💼 Full time 🕒 Posted June 19, 2026
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Job Description

City/State

Harrisonburg, VA

Work Shift

First (Days)

Overview:

The Patient Experience Coach serves as a coaching resource to organization leaders on customer experience tools, behaviors, and techniques. Teaches and also performs staff and patient rounding daily. Supports all patient experience activities for the division. Leads multiple projects. Works with all levels of internal and external stakeholders to manage and champion patient experience improvement throughout the year. In addition to working for the Pat. Exp. Director, Senior Leadership (President, COO, CNO) will also indirectly manage this position.

Education

  • Bachelor's Level Degree (Required)

    • Experience

  • Minimum three years related customer relations experience (Required)

  • Previous experience in healthcare is preferred.

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    Submit your application today and join our talented team at Sentara.

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    • Job Details

    • Location Harrisonburg, Virginia
    • Job Type Full time
    • Category Counselors, Social Workers, and Other Community and Social Service Specialists
    • Posted Date June 19, 2026
    • Application Deadline July 29, 2026