Patient Contact Agent

University Hospitals Coventry and Warwickshire NHS Trust

Patient Contact Agent

The closing date is 15 June 2026

The post holder will be joining our Performance & Informatics (P&I) department, which is the largest of our corporate services. The P&I portfolio includes Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services. P&I work cross‑functionally to support the Trust’s operational delivery and clinical governance.

As a Patient Contact Agent, you will work directly with patients to resolve their queries and deliver first‑class communication. The primary objective is to provide:

• Effective and timely resolution of queries received.
• Support the Trust in providing quality care to its patients.

Main duties of the job

• Deal with all telephone calls relating to the outpatient appointment system, ensuring calls ...

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