Job Description
Job Summary
The Recovery Executive (Dispute) is responsible for investigating and resolving delivery-related disputes, claims, and parcel recovery cases within established service level agreements (SLAs). This role ensures accurate case handling, thorough root cause analysis, and timely resolution of problematic deliveries while minimizing operational losses and maintaining compliance with company procedures.
Key Responsibilities
Dispute Investigation & Resolution
Conduct thorough investigations into delivery disputes, problematic parcels, and service-related complaints.
Review and verify complaints raised by customers, shippers, and internal stakeholders.
Analyze delivery records, operational data, and supporting evidence to determine root causes.
Identify appropriate solutions and drive resolution of d...
Ready to Apply?
Submit your application today and join our talented team at Ninja Van.
Submit ApplicationJob Details
- Location Shah Alam, Selangor
- Job Type Permanent, Full-time
- Category Information and Record Clerks
- Posted Date June 14, 2026
- Application Deadline July 24, 2026