outlet / trainee outlet manager

Position Summary

The Outlet Manager is responsible for overseeing the full operations of Lucky Cup Coffee Café at the Cheras outlet. This role ensures smooth daily operations, outstanding customer experience, team supervision, adherence to brand standards, and achievement of sales and operational targets.

Key Responsibilities1. Outlet Operations Management

• Oversee day-to-day café operations including opening, closing, and shift management.
• Ensure efficient workflow across bar, service, and cashiering stations.
• Maintain outlet cleanliness, ambience, and equipment functionality.
• Ensure compliance with food safety, hygiene, and SOP standards.

2. People Management

• Lead, supervise, and motivate outlet staff.
• Prepare weekly duty rosters and manage staff attendance.
• Conduct staff coaching, on-job training, and performance evaluations.
• Handle staff discipline, conflict resolution, and e...

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