Out of Hours Team Leader

ISS

📍 Stafford, England, United Kingdom 💼 Permanent 🕒 Posted June 23, 2026

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Job Description

Job Description
We are looking for an experienced service desk leader who can set clear direction, maintain performance against KPIs, and work collaboratively within the wider service delivery function. 
Operating on a 4-on, 4-off night shift pattern (21:00 - 08:00), this role requires someone who thrives in a fast-paced, high-pressure environment and can ensure seamless service across shifts and contracts.
Key Responsibilities
Lead and manage the Out-of-Hours Facilities Service Desk team to deliver high quality customer service
Achieve contractual and business KPIs and service targets
Ensure procedures are followed to identify the best course of action for customers and the business
Provide induction and technical training for team members, liaising with the Service Delivery Manager on additional training needs
Monitor, review, and manage staff performance on an ongoing basis
Escalate and...
            

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Job Details

Location Stafford, England
Job Type Permanent
Category Supervisors of Office and Administrative Support Workers
Posted Date June 23, 2026
Application Deadline August 02, 2026