OSPL Investor Hub Customer Service Officer

• Provide prompt and professional service to customers.
• Handle customer enquiries, complaints and resolving issues relating to the accounts, trades and services efficiently.
• Guide customers on using self-service options such as online trading or mobile apps.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Assist customers with account openings, estate accounts, account closures, share and fund transfers, settlement instructions, maintenance of personal information, trading eligibility requirement such as CAR/CKA/SIP.
• Ensure that all documents and transactions handled over the counter are reviewed with relevant supporting documents, processed accurately and efficiently.

• Stay informed about OSPL products, services and processes to effectively respond to cus...

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