OSC Helpdesk Service Coordinator

ISS

📍 Stafford, England, United Kingdom 💼 Fixed Term Contract (6 months) 🕒 Posted June 01, 2026

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Job Description

Job Description
We are looking for an organised individual with strong communication skills, proven customer service experience, and the ability to build effective working relationships. 
You will support the account delivery team with administrative tasks while ensuring all helpdesk activity meets established processes, procedures, and client expectations.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing requests accurately.
Translate client contacts into the correct engineering or FM solutions in line with contractual requirements.
Identify appropriate solutions and escalate issues to line management when necessary.
Maintain and update facilities management systems (e.g. Maximo) and associated records.
Provide a professional, articulate, customer-focused helpdesk service.
Build and maintain positive relationships with clients and ...
            

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Job Details

Location Stafford, England
Job Type Fixed Term Contract (6 months)
Category Information and Record Clerks
Posted Date June 01, 2026
Application Deadline July 11, 2026