Order Management Specialist

Job Summary

The role requires close collaboration across multiple teams to track order progress, identify potential risks early, and resolve any barriers that may impact delivery. This includes managing customer queries, investigating and resolving claims, supporting accurate billing, and maintaining clear and timely communication with customers at all times.

The Order Management Specialist reports to the CX Supervisor and is expected to take a proactive, solutions-focused approach, working across functions to keep orders moving and continuously improving how we support our customers.

Responsibilities

• Manage open order books , ensuring orders expedite requests, confirm product availability and lead times with relevant teams, and keep orders moving to meet customers
• Proactively communicate with internal and external customers on order status, delays, and any potential issues. Ensure information is clear, ac...

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