Oracle EBS CRM Consultant

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for ESR Central Team stakeholders
• Build and maintain strong, trusted relationships with:
• Central Team
• Programme stakeholders and user organisations
• Ensure a structured and proactive engagement model across all service layers
• Represent Infosys in governance forums, service reviews, and stakeholder meetings

2. Service Delivery Alignment

• Ensure Infosys service delivery aligns with:
• Contractual commitments
• Service Level Agreements (SLAs)
• Work closely with Service Delivery, Technical, and Functional teams to:
• Translate client requirements into actionable delivery plans
• Ensure service performance meets expectations
• Monitor service health and proactively address risk area

Ready to Apply?

Submit your application today and join our talented team at Dabster.