Optical Applications Engineer, Staff

What You’ll Be Doing:

• Applying your deep optics and photonics engineering expertise to provide high-level technical support for Ansys Lumerical customers and channel partners.
• Owning customer problems, proactively engaging with key accounts, and delivering comprehensive solutions throughout the sales opportunity lifecycle.
• Conducting introductory, intermediate, and advanced training sessions for customers, and scoping/delivering professional services projects.
• Gathering customer requirements and market trends to inform improvements to Ansys software; collaborating with product development teams to translate feedback into new features.
• Testing new software releases on real-world industrial problems and providing feedback to enhance product performance and usability.
• Participating in internal initiatives to share knowledge, establish best practices, and develop simulation solutions and FAQs for the knowledge base.

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