Operator (N2 / Hanoi/ Leader in the future)

Mức lương

15,000,000 VND ~ 16,000,000 VND

Ngành

Software, Call Center

Mô tả công việc

【Responsibilities】
- Handle customer inquiries primarily through non-voice channels such as live chat and email.
- Provide professional customer assistance via phone calls (small-scale voice support).
- Resolve product or service problems by clarifying the customer's complaint and determining the cause.
- Maintain a high level of accuracy in data entry and documentation of customer interactions.
- Communicate with internal teams to escalate complex issues and ensure timely resolution.
- Meet or exceed individual and team Key Performance Indicators (KPIs).
- Handle some inquiries in English as required by specific global projects.
- Provide feedback to supervisors regarding common customer pain points to improve processes.
- Participate in re...