Operations/Customer Service Delivery Manager

Bethesda, Maryland
Suitability/Public Trust
Hybrid schedule
IT Infrastructure & Network Engineering & Operations

**Overview**

GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.

**Responsibilities**

The CSDM role’s responsibilities include but are not limited to:

+ Work with the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement
+ Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps.
+ Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performan...

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