Operations Team Leader

• As we grow will become the Team leader of the whole operations team.
• Coverage of incoming customer service
• Backoffice Reissuing of tickets and reconciliation.
• Settle balances in Backoffice B2.
• Responsible after 1 year for UETTR
• Checking GDS queues across OID’s and updating clients about changes.
• Training of new agents
• Make sure all Test bookings are actioned by end of day
• Communicating with suppliers on manual post-ticketing transactions
• Resolve complaints coming from clients (not meta partners)
• Tracking each incoming order - review and if necessary deep dive.
• Liaise with Finance on “Refunds to Supplier”, liaise with tech team regarding bugs and other issues, liaise with revenue team on sales fluctuations.
• Scheduling shifts and vacation days
• Work from Anywhere

Ready to Apply?

Submit your application today and join our talented team at Nosotros.