Operations Support

Key Responsibilities:

1. Merchant Support & Issue Resolution

• Assist merchants with troubleshooting technical issues related to payment processing, integration, and platform usage.

• Respond to merchant inquiries via email, phone, and live chat, ensuring timely resolution of issues.

• Escalate complex technical issues to senior support or development teams as needed.

• Maintain a log of common merchant issues and provide recommendations for improving support processes.

1. Merchant Onboarding & Training

• Assist in onboarding new merchants onto the platform, guiding them through account setup and system integration.

• Provide training and support on the use of Experteye Solutions' payment solutions, ensuring merchants can maximize the platform's features.

• Ensure all required documentation is collected, verified, and processed correctly.

1. Transaction Monitoring & ...

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