Operations Supervisor

Are you an experienced Operations Supervisor looking for an exciting new opportunity? Teleperformance is seeking a talented Operations Supervisor to join our dynamic team in Silver City. This full‑time role will have you overseeing a high‑performing contact center team, ensuring exceptional customer service for our clients.

What you’ll be doing

• Manage a team of customer service representatives, providing coaching, training and performance feedback
• Monitor and analyze team and individual performance metrics to identify areas for improvement
• Implement effective quality assurance processes and provide feedback to drive operational excellence
• Collaborate with department heads to optimize workflows and implement new policies or procedures
• Foster a positive, motivating team environment to support high staff engagement and retention
• Identify and address any operational issues, escalating to senior management as needed

  Ready to Apply?

  Submit your application today and join our talented team at TP.

  Submit Application