Operations Manager

This is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.

Key accountabilities include:

• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS  analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and maximise upselling opportunities
• Support preventative maintenance
• Ensure fair, professional handling of employee relations, being the Hotels HR Champion
• Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development with a foc...

Ready to Apply?

Submit your application today and join our talented team at AccorHotel.