Operations Manager

A growing visitor attraction in the heart of Stoke-on-Trent is looking for an experienced Operations Manager to take full ownership of the day-to-day running of the park and play a key role in shaping how the business develops as it continues to grow.

This is a highly visible, hands-on role where you will manage teams, resolve issues, and maintain high standards across the visitor experience, while overseeing front-of-house operations, leading and developing a large diverse team, collaborating closely with other departments, and driving performance against key KPIs.

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As the Operations Manager, your key responsibilities will be:

• Take full ownership of the day-to-day operations, ensuring all areas are fully staffed, open, and operating to a high standard.
• Lead and manage a front-of-house team of approximately 40 staff across catering and guest services.
• Work closely with Operat...

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