Operations Manager, Special Projects - Amazon

Description

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Special Projects Program is responsible for the intake of new partnership and/or program opportunities for existing or new sites for the Amazon division, ensuring operational execution from concept inception through Business-as-Usual operational implementation. As our Operations Manager, Special Projects, you’ll have a direct hand in shaping how our programs perform and evolve. You’ll build and refine the processes, SOPs, and training that enable teams to operate efficiently and deliver consistent, high-quality results.You will work closely with KPIs and service level agreements, you’ll use data to identify trends, address gaps, and implement improvements that make a measurable difference. Your work won’t sit on a shelf—you’ll see the impact of your decisions re...

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