Operations Manager

Responsibilities

• Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution
• Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required
• Lead daily operational briefings, team communication, and service execution standards
• Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld
• Monitor labour, scheduling, operational efficiencies, and daily business performance
• Lead by example in delivering exceptional hospitality and guest engagement
• Build strong guest relationships through active floor presence and meaningful interaction
• Handle guest concerns and service recovery professionally and proactively
• Support reservations, large group bookings, and private event coordination
• Coach, mentor, and develop front‑line ...

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