Operations Manager, Patient Services, Specialty Health

MCD McKesson Canada Corporation / La Corporation McKesson Canada
📍 Thunder Bay District, Ontario, Canada 💼 Full time 🕒 Posted March 23, 2026

Job Description

Job Summary

The Operations Manager is responsible for managing McKesson Specialty Health’s call center and field operations.

This role is key in executing high quality programs and related services in accordance with the specifications of the customer/program and applicable regulations. The position involves workforce planning, operations, organizing and monitoring the work of a team of professionals across the various divisions including: telehealth and call center personnel, field personnel, health case managers and clinical case-workers, safety and medical information associates and data management professionals.

Specific Responsibilities

  • Ensure day to day operational targets are met for the contact centers, including service levels, management of workload and overseeing two call center supervisors to ensure target call answer rates and efficient, high quality case completion for our programs.
  • Provide leadership, mentoring, su...
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    Job Details

    • Location Thunder Bay District, Ontario
    • Job Type Full time
    • Category Other Management Occupations
    • Posted Date March 23, 2026
    • Application Deadline May 02, 2026