Operations Manager

Overview

Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as an Operations Manager . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

• Managing Cluster/Community Performance
• Complete weekly coaching sessions and call audits.
• Complete weekly huddles and come up with Team strategy to achieve operational goals.
• Partner with Operations Manager on Continuous Improvement activities, training and action plans.
• Client advocate
• Accomplish weekly deliverables, such as:
• Coaching compliance inclusive of RCAs and action Plans
• Team attendance infractions insights thru internal Sutherland attendance tool.
• Provide ideas that can help the client improve their...

Ready to Apply?

Submit your application today and join our talented team at Sutherland.