Operations Manager

Operations Manager – Contact Center | Shared Services

Buenos Aires (Retiro)

At Assurant, we are looking for an
Operations Manager
to join our team at the Global Capability Center – Shared Service Center in Buenos Aires.

The role is responsible for planning, leading, and overseeing daily operations, ensuring high-quality service delivery and performance across customer service and operational teams. This position will manage large teams, drive operational efficiency, and work closely with stakeholders to ensure service levels, KPIs, and business objectives are met.

Key responsibilities:

• Lead and manage operational teams of
  50+ people
  .
• Plan, organize, and oversee day-to-day operations in a Contact Center / Shared Services environment.
• Track, analyze, and improve KPIs, service levels, and operational metrics.
• Ensure service delivery meets quality, performance, and efficiency standards.
• Manage in...

Ready to Apply?

Submit your application today and join our talented team at Assurant.