Job Description
Lead Payvider Operations with TELUS Health as an Operations Manager across Canada. This full-time role revolves around national contact center management and advanced operational strategies.
As an Operations Manager, you will oversee a national contact center with a team of 120-150 members, driving operational excellence through metrics like SLA and customer loyalty. Your role demands leadership skills to mentor 7-10 Team Managers and a focus on integrating advanced technologies like AI to enhance support services in healthcare.
Key Responsibilities:
• Drive operational excellence meeting key metrics across the team
• Lead and develop Team Managers for high-performance culture
• Champion integration of automation and AI in operations
• Manage readiness for complex Payvider ecosystem frameworks
• Serve as the primary escalation anchor for operational issues
Requirements:
• 6+ years of operational or management experience
• 3+ years in a second-level leaders...
As an Operations Manager, you will oversee a national contact center with a team of 120-150 members, driving operational excellence through metrics like SLA and customer loyalty. Your role demands leadership skills to mentor 7-10 Team Managers and a focus on integrating advanced technologies like AI to enhance support services in healthcare.
Key Responsibilities:
• Drive operational excellence meeting key metrics across the team
• Lead and develop Team Managers for high-performance culture
• Champion integration of automation and AI in operations
• Manage readiness for complex Payvider ecosystem frameworks
• Serve as the primary escalation anchor for operational issues
Requirements:
• 6+ years of operational or management experience
• 3+ years in a second-level leaders...
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Submit ApplicationJob Details
- Location toronto, on
- Job Type Full-time
- Category Other-General
- Posted Date June 27, 2026
- Application Deadline August 06, 2026