Operations Manager at BlueCat

Advance your career at BlueCat as an Operations Manager focused on professional services. Use your expertise to lead resource planning and process optimization for enhanced customer engagement.
BlueCat is seeking a Professional Services Operations Manager with over 8 years of experience. You will be responsible for developing performance dashboards, managing billing operations, and employing data-driven strategies. Your role is vital in driving service efficiency and improving team alignment while identifying revenue risks.
Key Responsibilities:
• Lead forecasting and capacity planning for resource management
• Optimize resource utilization with a focus on profitability
• Own professional services process design and improvements
• Manage performance reporting and KPI development
• Establish operational governance for enhanced engagement
Requirements:
• 8+ years in Skilled Services or Operations roles
• Strong knowledge of services business models
• Prov...

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