Operations Leadership Senior Manager at Zensurance

Become a key leader in operations at Zensurance, focusing on Customer Experience in Accounts Management. This Senior Manager role emphasizes team development and process optimization for exceptional service delivery.
As a Senior Manager in Operations Leadership, you'll work collaboratively with the Sales Director to define strategic goals for the Commercial Insurance Accounts Team. Your role involves mentoring Team Leads and managing high-performance teams. You'll utilize your expertise in technical tools to enhance workflow, ensuring customer satisfaction remains a top priority.
Key Responsibilities:
• Mentor Team Leads for optimal team development
• Collaborate with SalesOps on process alignment
• Set high standards for customer service excellence
• Improve workflows using Zendesk and Salesforce
• Drive performance management alongside HR initiatives
Requirements:
• 8+ years of leadership experience in mentoring roles
• 5+ years in service delivery or ca...

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