Operations Intern

We are a fast-growing tech startup redefining how people and businesses access unique spaces in Kenya. We are looking for a high-energy, detail-oriented Brand & Operations Intern who is ready to sit at the intersection of customer experience, logistics, and digital storytelling.

As an early-stage team, we don't believe in coffee-running internships. You will be on the front lines, managing the heartbeat of our marketplace: the connection between our space providers and the individuals or businesses who need them.

Key Responsibilities

1. Operations & Matchmaking

• The Bridge: Serve as a point of contact for incoming booking requests. You will handle calls and messages from users looking for spaces and coordinate directly with our host partners to confirm availability and logistics.
• Customer Success: Guide first-time users through the booking process.
• Conflict Resolution: Proactively manage scheduling overlaps or logistical hi...

Ready to Apply?

Submit your application today and join our talented team at Book Mahali.