Operations Executive - HCD

Blue Dart Express Limited
📍 Rudrapur, Uttarakhand, India 💼 Full-time 🕒 Posted June 16, 2026
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Job Description

Key Result Areas and Key Performance Indicators-
S.no Key Result Areas Key Performance Indicators
1. Drive service quality and excellence · Delivery performance of inbound DP within 4 hours of load arrival
 · % undelivered shipments
 · % Return to origin (RTOs)
 · Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
 · Achievement of target NPS Scores for the service center
 · COD cash tally (Number of instances of errors in cash tally)
2. Drive Operations Process Efficiency and capability • % increase in operational productivity in the service center
o Shipments/FTE
o Net stops / FTE
3. Ensure Performance Driven Culture · Adherence to Performance Management system timelines and guidelines
4. Drive employee morale and engagement · PDA Attrition (%)
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                Job Details
                
                        Location
                        Rudrapur, Uttarakhand
                    

                        Job Type
                        Full-time
                    

                        Category
                        Top Executives
                    

                        Posted Date
                        June 16, 2026
                    

                        Application Deadline
                        July 26, 2026
                    

            