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Operations Engineer

EY
📍 Kochi, Kerala, India 💼 Full-time 🕒 Posted June 15, 2026
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Job Description

The opportunity

Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 End User Telephony & SBC support, Escalation management, Vendor management and service roadmaps and standards.

Your key responsibilities


Provide support on daily customer initiated and controlled operations of the services in Telephony , SBC, EFAX, Genesys & TEC.

  • Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd partiesas needed to fulfil support needs.

  • Responsible for handling Level 3 service requests and operational activities.

  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.

  • Coordination...

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    Job Details

    • Location Kochi, Kerala
    • Job Type Full-time
    • Category Engineers
    • Posted Date June 15, 2026
    • Application Deadline July 25, 2026