Job Description
Key Responsibilities
Consumer Support & Issue Resolution
Diagnose issues, provide clear solutions, and follow up to ensure full resolution.Process returns, replacements, claims, and product inquiries accurately and efficiently. Product & Brand Guidance
Provide knowledgeable assistance on product use, features, and troubleshooting guidance to partners across LAM ecosystemCapture consumer feedback and trends to share with internal teams (quality, marketing, product). Case Management
Management of all interactions in the CRM system with accuracy and timeliness (SSFC)Escalate complex cases to senior team members or cross-functional partners as needed. Quality & Compliance
Ensure all company policies, service procedures, and compliance guidelines.Maintain high service standards, including response times, customer satisfaction, and call quali...
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