Operations and Support Lead Engineer (f/m/x)

Senior Operations Engineer & Technical Lead – Americas

The Senior Operations Engineer & Technical Lead will serve as the senior technical escalation point for the Americas region, investigating and resolving complex production issues while leading incident response, coordinating engineers across shifts, and strengthening the team's capabilities.

Responsibilities

• Lead operational support for Americas customers and participate in the rotational on-call model.
• Perform hands‑on L2/L3 troubleshooting across Linux, IMS, SIP, Diameter, Kubernetes, networking, logs, packet captures, and monitoring data.
• Act as the senior technical escalation point for complex customer issues.
• Lead major incidents from detection through recovery, setting technical direction, assigning actions, coordinating contributors, and driving resolution.
• Take the primary communication role during significant incidents for both internal and ext...

Ready to Apply?

Submit your application today and join our talented team at ng-voice GmbH.