Operations Analyst - Automation

Johnson Controls

📍 Pune, Maharashtra, India 💼 Full time 🕒 Posted March 02, 2026

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Job Description

Operations Analyst – Automation
Operations Analysts are responsible for overseeing all operational processes and procedures to ensure that IT services and infrastructure meet operational targets. They are responsible for monitoring and running all infrastructure and application components, as well as managing and improving incident, problem, change, and release management processes.
Your responsibilities will include:
Incident Management, Problem Management
Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.
Ensure timely resolution of incidents within predefined SLAs.
Record all incidents and problems in a central repository or knowledge base.
Collaborate with the problem management team to drive proactive and reactive problem management.
Conduct periodic reviews and define procedures for problem control and incident management.
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Job Details

Location Pune, Maharashtra
Job Type Full time
Category Computer Occupations
Posted Date March 02, 2026
Application Deadline April 11, 2026