Operational Support Officer Role - Gateshead

Operational Support Officer (Customer Service) - Gateshead

Temporary assignment – until March 2027

Pay – £12.86 per hour

Full time – Monday to Friday 37 hours

Must be able to work office based

What you'll be doing

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Providing users and stakeholders with support via face‑to‑face engagement, telephone (incoming and outbound), and written correspondence, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive accurate, tailored information.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as needed.
• Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate responses when required.

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