Operational Excellence Manager

A leading commercial insurance broker with a UK wide network are seeking an Operational Excellence Consultant to analyse, assess and recommend changes needed to underperforming branches to increase operational efficiency and increase capacity.

Roles involves:

• Identify the branches that have reduced efficiency through data analysis
• Visit the branches to understand the cause of the differences we have identified in the productivity of our individual branches whether that is people, structure, process, use of technology or control related.
• Develop actions plans to realise direct savings within the branches who are over-capacity without impacting client service.
• Develop the target operating model for SME and mid-corporate segments, taking into account the relative value of those segments, and client service expectations.
• All activity is to be focused on waste elimination whether through direct work carve-out or AI...

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