Operational Excellence Manager – JKM Region

**Job Identification:** 211790
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**What will I be doing?**

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:

• Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
• Establish and monitor productivity benchmarks and KPIs across JKM hotels.
• Ensure weekly LMS reporting discipline and data accuracy.
• Analyze labor productivity trends and provide actionable insights.
• Collaborate with hotel leadership to improve rostering discipline and labor alignment.
• Lead and support Time & Motion studies across properties.
• Train OE Champions and hotel teams on OE tools and methodologies.
• Identify and share best practices across hotels.
• Support change management and continuous improvement culture.
• Various ad hoc...

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