Operador/a Nivel 2

GMV

📍 Tres Cantos, Comunidad de Madrid, Spain 💼 Full-time 🕒 Posted February 20, 2026

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Job Description

You will take part in the activities of a Level 2 team operator in incident resolution. Your responsibilities will include the following functions:
Telephone support for the Service Center (Spanish and English)
Receiving and assigning tickets in the ticketing tool
Receiving and assigning tickets in the monitoring tool
Resolving / managing Level 1 and Level 2 incidents
Communicating with client companies
Availability to work in one of the following shifts is essential:
Afternoon and night shifts, with some rotations to morning shifts
Weekend and public holiday shifts.
WHAT DO WE NEED IN OUR TEAM?
For this position, we are looking for operators who want a stable environment in which to grow, with knowledge and experience in:
Office tools
Linux
Ticketing tools
Network communications
WHAT DO WE OFFER?
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Job Details

Location Tres Cantos, Comunidad de Madrid

Job Type Full-time

Category Plant and System Operators

Posted Date February 20, 2026

Application Deadline April 01, 2026