Job Description
Elevate your career with OpenText as an Associate Technical Support Specialist, providing essential support and solutions in a remote or hybrid environment. Your expertise will help customers thrive with cutting-edge information management solutions.
As part of the OpenText team, you will leverage your technical skills to diagnose and resolve complex issues, ensuring high-quality support for customers and partners. Your role emphasizes end-to-end technical support, documentation diligence, and collaboration with Tier 2 and Tier 3 teams to address escalations and support needs.
Key Responsibilities:
• Provide technical support via phone and email
• Manage multiple customer cases with precision
• Collaborate on bugs, feature requests, and trends
• Support disaster recovery testing and data protection
• Maintain Knowledge Base content for continuous improvement
Requirements:
• Excellent communication skills in English
• Experience troubleshooting Microsoft 36...
As part of the OpenText team, you will leverage your technical skills to diagnose and resolve complex issues, ensuring high-quality support for customers and partners. Your role emphasizes end-to-end technical support, documentation diligence, and collaboration with Tier 2 and Tier 3 teams to address escalations and support needs.
Key Responsibilities:
• Provide technical support via phone and email
• Manage multiple customer cases with precision
• Collaborate on bugs, feature requests, and trends
• Support disaster recovery testing and data protection
• Maintain Knowledge Base content for continuous improvement
Requirements:
• Excellent communication skills in English
• Experience troubleshooting Microsoft 36...
Ready to Apply?
Submit your application today and join our talented team at OpenText.
Submit ApplicationJob Details
- Location southwestern ontario, on
- Job Type Full-time
- Category Other-General
- Posted Date June 27, 2026
- Application Deadline August 06, 2026